Dec 8, 2025
Peppr vs Toast POS: Discover the best restaurant POS systems with seamless setup and onboarding
Is Peppr better than Toast POS when it comes to setup and onboarding? They’re both popular POS systems, but they handle their onboarding experiences differently.
Peppr gives restaurants guided support during setup. Local team members will drop by your restaurant to install the POS and train your staff to use it.
Toast guides its users remotely. That means you’ll have to do most of the heavy lifting. However, it’s a good solution for restaurants with multiple locations, especially those that have in-house IT resources.
In this guide, you’ll see how else each system handles its setup and onboarding to help you decide which POS system is right for you.
Here are some key differences between Peppr and Toast regarding setup and onboarding.
In terms of setup and onboarding, the main difference between Peppr and Toast is the level of guided support you receive.
Peppr gives restaurants direct help during installation and staff training, so the system is ready to go when you are. Toast relies more on remote guidance and self-directed steps, which can feel harder for independent restaurants.
Peppr gives you a setup experience that feels more personal. You work with local specialists who guide you through installation. They’ll even show you how to add menu items to the POS system. This is very helpful, especially for independent restaurants that don’t have their own IT staff just yet.
Toast also helps its users get started. However, its onboarding is mostly done online. This setup can work for restaurants with multiple locations, but it doesn’t feel as personal.
Peppr doesn’t just send its people to install your POS. They’re also there to handle onboarding. Specialists will guide you through the full menu setup inside the system and provide live, in-person training when you need it.
Toast also supports onboarding, but most of the training is online. It provides users with an account manager to contact for assistance. You’re given access to instructional videos and remote guidance.
It works, but the lack of hands-on training can make it harder for the restaurant staff to adapt to the new system.
Peppr’s pricing is easy to understand. There are three plans to choose from: Starter (starts at $65/month), Standard (starts at $99/month), and Pro (starts at $200/month). There are no hidden fees or complex contract clauses. All packages include menu setup, installation, and training (with a one-time setup cost per package).
Toast also offers three plans: Starter Kit (free, limited plan), Point of Sale (starts at $69/month), and Build Your Own (custom plan). However, keep in mind that its custom plan often involves setup fees. Also, it may require you to sign annual contracts. This can lead to higher upfront costs, especially if you later rely on Toast’s hardware to run your entire system.
If transparency is your main concern, Peppr’s pricing structure is more appealing than Toast’s.
During setup, Peppr provides in-person assistance. Specialists are available to walk your team through installation and answer questions about menu setup and other issues you might have. Independent restaurants often find this approach more comfortable and less stressful.
Note: Peppr offers assistance during a restaurant's operating hours.
Toast takes a different approach. While it offers 24/7 support, most interactions are handled by phone, email, or chat. The help comes quickly, but everything happens from a distance. You might feel disconnected if you’re the type who prefers direct, hands-on assistance.
Also Read: Peppr vs Toast POS Support
The Toast menu builder is more robust than Peppr’s, which is ideal for complex operations. But learning all its features can be time-consuming. Operators with small teams may find the setup more technical (and harder to navigate) than they’d like.
On the other hand, Peppr keeps it simple with a drag-and-drop builder. Items can be added, reorganized, or edited in minutes. Changes show up across all terminals as soon as they’re updated. That’s a big help for restaurants that switch specials often or test new items.
Also Read: Peppr vs Toast Handheld POS Comparison
Peppr is better at onboarding restaurants.
While Toast does offer support, it’s mostly done by phone, email, or chat. Peppr goes to your restaurant, installs the system, and trains your staff. If you value in-person customer support, Peppr is the better option.
When it comes to setup and onboarding, Peppr is better than Toast. It provides personalized setup and training that helps you run a restaurant with confidence.
The main difference between Peppr and Toast’s setup and onboarding process is the level of hands-on support. Peppr provides personalized, in-person onboarding with local specialists to guide smaller restaurants. Toast’s process is mostly remote and relies on self-service tools for setup and training.
You should switch from Toast to Peppr for setup and onboarding because Peppr offers personalized, in-person support that simplifies setup and accelerates staff training. Independent restaurants benefit from real specialists guiding them directly, while Toast’s mostly remote onboarding offers less personal assistance.
Switching from Toast to Peppr is not difficult. Peppr streamlines the process with on-site support that transfers menus, sets up devices, and trains staff. Its local presence ensures restaurants go live quickly and experience minimal downtime during the transition.
Peppr offers setup capabilities similar to Toast but with a simpler, guided approach. Toast includes advanced setup tools for multi-location groups and deep customization. Peppr emphasizes in-person installation and support, helping independent restaurants get started and train staff quickly without complex configuration.
Yes. Peppr provides as much onboarding support as Toast. Peppr offers personalized onboarding with live specialists who guide setup, handle real-time troubleshooting, and train staff to ensure restaurants launch smoothly. Toast also provides onboarding help, but most of its support is delivered remotely rather than in person.
Peppr understands the unique challenges of running an independent restaurant. Our POS is specifically designed to meet your needs with unparalleled support, transparent pricing, and features that actually help you grow your business.
Ready to upgrade your restaurant’s tech? Let’s get started!
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