Case Study
Mian

How This Sichuan Restaurant Tripled Online Orders in 4 Months

Artesia, CA
Authentic Sichuan Noodle House
"In the past, we relied heavily on influencers. Now it's two legs walking together — influencers bring instant visibility, the website brings long-term growth."
— Cici, Owner

New Mian Website

Mian isn't just another noodle house. Created by James Beard Award-nominated Chef Tony Xu, Mian brings authentic Sichuan cuisine to Southern California through handmade dishes that earned it a spot in the Michelin Guide.

Despite great reviews, Mian was leaving money on the table. Their online presence didn't reflect the food, and direct online orders lagged behind third-party orders that took 20-30% commissions.

"We relied a lot on platforms like Uber Eats, but the commissions were very high," says Cici. "We needed something that gave us more control and helped us grow."

Four months after launching with Peppr Grow, Mian's direct online order sales doubled, and orders jumped 74% without running any promotions.

Performance Highlights

74%

increase in monthly orders

91%

increase in monthly revenue

4x

growth in direct orders

$35

average order values

The Challenge: Hidden in Plain Sight

Before Peppr Grow, their systems were fragmented. The website looked outdated and failed to tell Mian's story. There was no SEO strategy, so people searching weren't finding them. Instead, Mian relied on influencers for traffic, which generated short-term buzz but not long-term growth. Beyond that, the team was overwhelmed with phone orders, and technical issues took days to resolve.

Mian needed a solution that could scale their digital presence while reducing costs and manual workload.

"We've used Owner.com before. Peppr feels the most complete, the most stable, and the most promising."
— Cici, Owner

The Peppr Grow Solution: Everything In One Place

Peppr Grow gave Mian a complete digital marketing solution that showcased their brand while driving real growth.

"We've used Owner.com before. Peppr feels the most complete, the most stable, and the most promising."
— Cici, Owner
Improved SEO

Webpages built for high-intent searches like "Sichuan noodles," "spicy beef noodles Artesia," "Chinese food near me," and menu-specific terms enabled Mian to shift from influencer traffic to organic discovery.

New Website Tells Their Story

A modern, mobile-optimized site that prominently features Mian's menu makes it easier for guests to order.

Commission-Free Online Ordering

The new ordering experience gives guests a direct way to get their favorite meals and saves Mian 20-30% on every order.

Operational Efficiency

Improving the online ordering experience dramatically reduced front-of-house workload and phone order volume. Staff can now focus on hospitality instead of order taking and troubleshooting.

Before Peppr Grow

Staff were overwhelmed by phone orders

Menu changes required logging into three different systems

Technical issues shut down online ordering for hours

After Peppr Grow

Orders come in faster and are ready for the kitchen

Menu updates happen once and sync everywhere instantly

Technical issues are resolved in minutes, not hours

The Results: Growth Without Compromising Quality

Mian's monthly orders increased 74%, while revenue jumped 91%. Weekend orders quadrupled compared to previous averages while maintaining a $35 average order value.

Plus, the front-of-house workload has dropped, and support issues are now resolved in minutes. But most importantly? Not a single complaint about the new ordering experience.

"After using your website and online ordering system, our orders really increased — especially delivery. Now most of our orders come from online channels."
— Cici, Owner

Now, Mian has two engines driving growth. Influencer marketing provides instant visibility alongside SEO, driving long-term discovery.

What's Next for Mian

With their new digital marketing engine, Mian is focused on launching a loyalty program and growing their organic search presence.

The partnership with Peppr has given them an online ordering experience that matches the quality of their food without hurting their margins.

"With Peppr, even small problems are solved within minutes. Communication, photos, and domain setup — everything went smoothly and efficiently. Much better than other platforms."
— Cici, Owner
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